Every skylight and rooflight we install comes with a 10-year workmanship guarantee, given to you in writing when the job is finished. It covers the work we do: forming the opening, fitting the unit, weathering it into the roof and finishing it inside.
Covered
What the guarantee covers
- Leaks caused by how we fitted or weathered the rooflight into the roof.
- Faults in the upstand, flashing or trimming work we carried out.
- The internal lining and finish we installed around the opening, where a fault comes from our workmanship.
Separate
What sits outside it
- The rooflight unit itself, its glass and its motors, which carry the manufacturer's own product guarantee. We pass those details to you with your paperwork.
- Damage from storms, impact, or work done to the roof by others after we leave.
- Normal wear, such as dirt on the glass or seals that need cleaning.
Claiming
How to make a claim
Email info@skylarkskylightsderby.co.uk or send a WhatsApp message to 07880 284133 with your address, the date of the installation if you have it, and a description or photos of the problem. We arrange a visit to look at it. If the fault comes from our workmanship, we put it right at no cost to you.
Moving house
If you sell the house
The guarantee stays with the property for the rest of the ten years. Pass the written guarantee to the new owners with the Building Control paperwork. If you have a concern about how we have handled anything, our complaints procedure explains the steps.
